{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2023-04-03T17:17:27","modified_gmt":"2023-04-03T17:17:27","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/www.keysdash.com\/de\/customer-help\/","title":{"rendered":"Kundenhilfe"},"content":{"rendered":"
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Kundenhilfe<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Unser Happiness-Team ist immer f\u00fcr Sie da.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Antworten auf h\u00e4ufige Kauffragen<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Fragen zum Produkt<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWas genau sind OEM-Produkte?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

OEM-Produkte (Original Equipment Manufacturer) und -Software werden in der Regel als Vollversion ausgeliefert und k\u00f6nnen nicht aktualisiert werden. Ein OEM-Produkt verf\u00fcgt nie \u00fcber eine \u00fcbertragbare Lizenz f\u00fcr mehr als einen Computer, und der Hersteller bietet keinen technischen Support f\u00fcr dieses Produkt an.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWas sind die Produkte von Retail Software?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Retail software is the same as what you\u2019ll find at your local computer store. They come in a retail box, with CDs, manual, paper license agreement and activation key; they are packaged for retail sale. A retail product is licensed for use on a single computer, such as OEM software.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Mit einer elektronischen Version Ihrer Software, einem sogenannten digitalen Download, k\u00f6nnen Sie auf aktualisierte Software zugreifen, diese herunterladen und sofort verwenden. Das bedeutet, dass Ihrem Kauf keine physische CD oder DVD beiliegt. Sie laden das Software-Installationsprogramm aus dem Cloud-Speicher herunter.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Alle unsere Softwareprodukte sind echt und legal. Wir bieten f\u00fcr alle Produkte eine unkomplizierte Geld-zur\u00fcck-Garantie.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWoher wei\u00df ich, ob meine Kopie von Microsoft Office echt ist?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To ensure verification and tracking of their genuine software products, we strongly advise all of our customers to register their email address with their unique Microsoft Office product key through Microsoft\u2019s online activation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWie schaffen Sie es, das Programm zu einem so g\u00fcnstigen Preis anzubieten?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Um den besten Preis zu erzielen, verhandeln wir direkt mit unserem Lieferanten und kaufen in gro\u00dfen Mengen ein. Wir m\u00f6chten, dass unsere gesch\u00e4tzten Kunden Geld sparen, weil wir die Kosten senken.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tKann ich eine einzelne lizenzierte Kopie der Software auf mehreren Computern installieren?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Sofern nicht anders angegeben, d\u00fcrfen OEM- und Einzelhandelsprodukt-Softwarelizenzen nur auf einem einzigen Computer installiert und aktiviert werden.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tKann ich die Software auf einem anderen Computer neu installieren, wenn mein Betriebssystem abst\u00fcrzt oder meine Computerhardware eine Fehlfunktion aufweist?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Softwarelizenzen f\u00fcr OEM- und Einzelhandelsprodukte k\u00f6nnen nur auf einem Ger\u00e4t aktiviert werden.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tKann ich das von mir gekaufte Programm auf einer gedruckten DVD oder CD erhalten?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Unser schneller und effizienter digitaler Lieferservice erstreckt sich auch auf den Shop. So k\u00f6nnen Sie Ihre neue Software sofort herunterladen, anstatt auf die Lieferung eines physischen Produkts warten zu m\u00fcssen. Nach dem Kauf haben Sie die M\u00f6glichkeit, Ihr Programm auf einem Ger\u00e4t Ihrer Wahl (z. B. USB-Stick, CD oder externe Festplatte) zu speichern.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tFunktionieren Windows 7-, 8- oder 10-Updates mit Windows Vista?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Undoubtedly, Windows Vista can be upgraded to a newer version of Microsoft Windows. But first you need to choose \u201cclean\u201d or \u201cparallel\u201d installation and then choose the custom installation process. For installation details, please refer to your system\u2019s hardware specifications.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tKann ich das von mir gekaufte Programm auf eine h\u00f6here Edition aktualisieren, wenn ich entscheide, dass ich es nicht mehr m\u00f6chte oder brauche (z. B. von Home & Student auf Home & Business)?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To avoid invalidating your program\u2019s product key, we strictly adhere to our company\u2019s return policy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWie kann ich meinen Download deinstallieren?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Mac: Step 1: Click on the Finder icon. Step 2: Click on the Application folder. Step 3: Drag the Microsoft Office folder to the Trash. Step 4: Delete the preference and license files and Office folder. Step 5: Empty the Trash. If the trash contains items that you want to keep, make a copy before continuing. Click Finder > Empty Trash. Windows: Step 1: Click the Start button to launch Programs and Features. Step 2: Select the Control Panel menu and then the Programs option. Step 3: Then select the Programs option. Step 4: Finally, select Programs and Features.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Wenn Sie einen Artikel umtauschen m\u00fcssen<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Bestellungen und R\u00fccksendungen\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWelche Zahlungsmethoden akzeptieren Sie?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Sie k\u00f6nnen auf unserer Website mit einer Debit- oder Kreditkarte einkaufen.<\/p>

Zus\u00e4tzlich bieten wir Unterst\u00fctzung f\u00fcr Paypal an, bei gro\u00dfen Bestellungen (\u00fcber 300 \u20ac) bitten wir um eine Bank\u00fcberweisung.<\/p>

Sie k\u00f6nnen diese Zahlungsmethoden an der Kasse ausw\u00e4hlen.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIn welcher W\u00e4hrung erfolgt die Abrechnung?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Derzeit unterst\u00fctzen wir f\u00fcr die Rechnungsstellung an unsere Kunden nur die folgenden W\u00e4hrungen: USD, GBP und EUR. Sie k\u00f6nnen die Zahlungsw\u00e4hrung oben rechts \u00e4ndern.<\/p>

Wenn Ihre Kredit- oder Debitkarte eine andere W\u00e4hrung verwendet, wird Ihnen der Betrag je nach Website in USD, GBP oder EUR berechnet. Ihre Bank wendet den entsprechenden Umrechnungskurs f\u00fcr die von Ihnen gew\u00e4hlte W\u00e4hrung an.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tKann ich meine Bestellung \u00e4ndern?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Wir k\u00f6nnen nur Bestellungen \u00e4ndern, die noch nicht zur Auslieferung bearbeitet wurden.<\/p>

Once your order has the status \u201cconfirmed\u201d or \u201cdelivered\u201d, we cannot accept any changes to your order.<\/p>

Um \u00c4nderungen an Ihrer Bestellung vorzunehmen, wenden Sie sich bitte \u00fcber die Kontaktseite an den Support.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWie kann ich Kundensupport erhalten?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Bitte kontaktieren Sie den Support \u00fcber die Kontaktseite.<\/p>

oder \u00fcber das Chat-Widget w\u00e4hrend der Gesch\u00e4ftszeiten oder rufen Sie uns unter der auf der Kontaktseite angezeigten Telefonnummer an.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWie sind Ihre R\u00fcckgabebedingungen?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

30 Tage nach Erhalt Ihres Kaufs. Weitere Informationen finden Sie in unseren R\u00fcckgabebedingungen.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWie lange dauert die Bearbeitung einer R\u00fccksendung?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Die Bearbeitung der R\u00fccksendeanforderung dauert 1\u20137 Tage.<\/p>

Sobald Ihre R\u00fccksendung akzeptiert wurde, erfolgt die R\u00fcckerstattung, der Umtausch oder die Gutschrift innerhalb von 3 Tagen nach Annahme Ihrer R\u00fccksendung durch unseren Service.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tBieten Sie Massensoftware oder Gro\u00dfbestellungen an?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Gro\u00dfeink\u00e4ufe k\u00f6nnen Sie direkt per Telefon, Live-Chat, E-Mail oder auf anderem Wege mit uns abwickeln. Wir senden Ihnen dann ein detailliertes Angebot mit Informationen zum Produkt Ihrer Wahl.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWie lange dauert es, bis Produkte wieder aufgef\u00fcllt werden, wenn sie nicht vorr\u00e4tig sind?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Wir tun unser Bestes, um f\u00fcr unsere Kunden einen ausreichenden Lagerbestand vorzuhalten. Sollte jedoch der unwahrscheinliche Fall eintreten, dass ein bestimmter Artikel nicht vorr\u00e4tig ist, werden wir alles in unserer Macht Stehende tun, um die Kunden umgehend zu benachrichtigen und unseren Lagerbestand aufzuf\u00fcllen, um Ihre Bestellung schnellstm\u00f6glich ausf\u00fchren zu k\u00f6nnen.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWie bringe ich KeysDash dazu, einen Preis anzupassen?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

KeysDash price match requests are handled via chat or email upon purchase. If you want us to compare an already lower price, please email us the URL link. Next, KeysDash will review and confirm the legitimacy of the competitor\u2019s products and price match request.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tKann ich nach einem Kauf bei KeysDash eine Preisanpassung anfordern?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Nach einem Kauf bei KeysDash wird einer Preisanpassungsanfrage nicht stattgegeben.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWas muss ich bereitstellen?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The URL of the competitor\u2019s offer you want us to beat must be provided. The competitor\u2019s selling price.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWie funktionieren digitale Downloads?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Der erste Schritt besteht darin, eine Produktsuche durchzuf\u00fchren.
Im zweiten Schritt w\u00e4hlen Sie die gew\u00fcnschte Software aus.
Der dritte Schritt besteht darin, Ihrem Warenkorb eine Mission hinzuzuf\u00fcgen oder ein Konto zu erstellen.
Im vierten Schritt erhalten Sie Ihr Programm schnell per E-Mail. Im letzten Schritt laden Sie die erworbene Software herunter und installieren sie.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tHaben Sie noch eine Frage?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Customer Help Our happiness team is always here to assist. Common purchase queries answered Product Questions What exactly are OEM products? OEM (original equipment manufacturer) products and software usually ship full version and cannot be upgraded. An OEM product never has a transferable license for more than one computer, and the manufacturer does not provide […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"footnotes":""},"class_list":["post-1002","page","type-page","status-publish","hentry"],"rankMath":{"parentDomain":"www.keysdash.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"Das angezeigte Beitragsbild sollte mindestens 200x200 px gro\u00df sein, damit Facebook und andere Social-Media-Websites es 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