{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2023-04-03T17:17:27","modified_gmt":"2023-04-03T17:17:27","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/www.keysdash.com\/es\/customer-help\/","title":{"rendered":"Ayuda al cliente"},"content":{"rendered":"
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Ayuda al cliente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nuestro equipo de felicidad siempre est\u00e1 aqu\u00ed para ayudar.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Respuestas a consultas de compra habituales<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Preguntas sobre el producto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfQu\u00e9 son exactamente los productos OEM?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Los productos y software OEM (fabricantes de equipos originales) suelen incluir la versi\u00f3n completa y no se pueden actualizar. Un producto OEM nunca tiene una licencia transferible para m\u00e1s de un ordenador, y el fabricante no ofrece soporte t\u00e9cnico para dicho producto.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfCu\u00e1les son los productos de Retail Software?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Retail software is the same as what you\u2019ll find at your local computer store. They come in a retail box, with CDs, manual, paper license agreement and activation key; they are packaged for retail sale. A retail product is licensed for use on a single computer, such as OEM software.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfQu\u00e9 es una descarga digital?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Una versi\u00f3n electr\u00f3nica de su software, llamada descarga digital, le permite acceder a software actualizado, descargarlo y usarlo inmediatamente. Esto significa que su compra no incluye un CD o DVD f\u00edsico. El instalador del software se descarga desde un almacenamiento en la nube.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfEs su programa un producto real?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Todos nuestros productos de software son completamente genuinos y legales. Ofrecemos una garant\u00eda de devoluci\u00f3n de dinero sin complicaciones para todos estos productos.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfC\u00f3mo s\u00e9 si mi copia de Microsoft Office es original?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To ensure verification and tracking of their genuine software products, we strongly advise all of our customers to register their email address with their unique Microsoft Office product key through Microsoft\u2019s online activation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfC\u00f3mo logran ofrecer el programa a un precio tan bajo?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Para obtener el mejor precio, negociamos directamente con nuestro proveedor y compramos al por mayor. Queremos que nuestros valiosos clientes ahorren dinero porque reducimos costos.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfPuedo instalar una \u00fanica copia con licencia del software en varias computadoras?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

A menos que se especifique lo contrario, las licencias de software de productos OEM y minoristas est\u00e1n destinadas a instalarse y activarse en una sola m\u00e1quina.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfPuedo reinstalar el software en otra computadora si mi sistema operativo falla o el hardware de mi computadora no funciona correctamente?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Las licencias de software para productos OEM y minoristas solo se pueden activar en un dispositivo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfPuedo obtener el programa que compr\u00e9 en formato f\u00edsico en DVD o CD?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Nuestra confianza en un servicio de entrega digital r\u00e1pido y eficiente se extiende a la tienda. Esto significa que puede descargar su nuevo software inmediatamente en lugar de tener que esperar a que le llegue un producto f\u00edsico. Tras la compra, puede guardar su programa en el dispositivo que prefiera (por ejemplo, una memoria USB, un disco duro externo).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfLas actualizaciones de Windows 7, 8 o 10 funcionan con Windows Vista?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Undoubtedly, Windows Vista can be upgraded to a newer version of Microsoft Windows. But first you need to choose \u201cclean\u201d or \u201cparallel\u201d installation and then choose the custom installation process. For installation details, please refer to your system\u2019s hardware specifications.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfPuedo actualizar el programa que compr\u00e9 a una edici\u00f3n superior si decido que ya no lo quiero o lo necesito (por ejemplo, de Home & Student a Home & Business)?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To avoid invalidating your program\u2019s product key, we strictly adhere to our company\u2019s return policy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfC\u00f3mo puedo desinstalar mi descarga?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Mac: Step 1: Click on the Finder icon. Step 2: Click on the Application folder. Step 3: Drag the Microsoft Office folder to the Trash. Step 4: Delete the preference and license files and Office folder. Step 5: Empty the Trash. If the trash contains items that you want to keep, make a copy before continuing. Click Finder > Empty Trash. Windows: Step 1: Click the Start button to launch Programs and Features. Step 2: Select the Control Panel menu and then the Programs option. Step 3: Then select the Programs option. Step 4: Finally, select Programs and Features.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Si necesitas cambiar un art\u00edculo<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pedidos y devoluciones\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfQu\u00e9 m\u00e9todos de pago aceptan?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Usted puede comprar en nuestro sitio web utilizando una tarjeta de d\u00e9bito o cr\u00e9dito.<\/p>

Tambi\u00e9n ofrecemos soporte para Paypal, para pedidos grandes (superiores a 300\u20ac), solicitaremos una transferencia bancaria.<\/p>

Puede elegir estos m\u00e9todos de pago al momento del pago.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfEn qu\u00e9 moneda se me facturar\u00e1?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Actualmente, solo aceptamos las siguientes monedas para facturar a nuestros clientes en su moneda local: USD, GBP y EUR. Puede cambiar la moneda de pago en la p\u00e1gina superior derecha.<\/p>

Si su tarjeta de cr\u00e9dito o d\u00e9bito utiliza otra moneda, se le cobrar\u00e1 en USD, GBP o EUR, seg\u00fan el sitio web que visite. Su banco aplicar\u00e1 el tipo de cambio correspondiente a la moneda elegida.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfPuedo modificar mi pedido?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

S\u00f3lo podemos modificar pedidos que a\u00fan no hayan sido procesados para su entrega.<\/p>

Once your order has the status \u201cconfirmed\u201d or \u201cdelivered\u201d, we cannot accept any changes to your order.<\/p>

Para realizar cambios en su pedido, comun\u00edquese con el soporte a trav\u00e9s de la p\u00e1gina de contacto.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfC\u00f3mo puedo recibir atenci\u00f3n al cliente?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Por favor, p\u00f3ngase en contacto con el soporte a trav\u00e9s de la p\u00e1gina de contacto.<\/p>

o a trav\u00e9s del widget de chat durante el horario laboral o ll\u00e1menos al n\u00famero de tel\u00e9fono que aparece en la p\u00e1gina de contacto.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfCu\u00e1l es su pol\u00edtica de devoluci\u00f3n?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

30 d\u00edas despu\u00e9s de recibir su compra. Para m\u00e1s informaci\u00f3n, consulte nuestra pol\u00edtica de devoluciones.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfCu\u00e1nto tiempo se tarda en procesar una devoluci\u00f3n?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Nos toma entre 1 y 7 d\u00edas procesar la solicitud de devoluci\u00f3n.<\/p>

Una vez aceptada su devoluci\u00f3n, el reembolso, cambio o cr\u00e9dito se emitir\u00e1 dentro de los 3 d\u00edas posteriores a que nuestros servicios acepten su devoluci\u00f3n.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfOfrecen software en grandes cantidades o pedidos grandes?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Puede gestionar compras de gran volumen contact\u00e1ndonos directamente por tel\u00e9fono, chat en vivo, correo electr\u00f3nico u otros medios. Le enviaremos un presupuesto detallado con informaci\u00f3n sobre el producto de su elecci\u00f3n.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfCu\u00e1nto tiempo tardan en reponerse los productos cuando est\u00e1n agotados?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Hacemos todo lo posible para mantener un nivel adecuado de stock para nuestros clientes, pero en el improbable caso de que nos quedemos sin stock de un determinado art\u00edculo, haremos todo lo posible para notificar a los clientes de inmediato y reponer nuestro stock para poder cumplir con su pedido lo m\u00e1s r\u00e1pido posible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfC\u00f3mo puedo lograr que KeysDash iguale un precio?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

KeysDash price match requests are handled via chat or email upon purchase. If you want us to compare an already lower price, please email us the URL link. Next, KeysDash will review and confirm the legitimacy of the competitor\u2019s products and price match request.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfPuedo solicitar una igualaci\u00f3n de precios despu\u00e9s de realizar una compra en KeysDash?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Despu\u00e9s de realizar una compra en KeysDash, no se aceptar\u00e1 una solicitud de igualaci\u00f3n de precios.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfQu\u00e9 debo proporcionar?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The URL of the competitor\u2019s offer you want us to beat must be provided. The competitor\u2019s selling price.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfC\u00f3mo funcionan las descargas digitales?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

El primer paso es realizar una b\u00fasqueda de productos.
El segundo paso es elegir el software deseado.
El tercer paso es agregar una misi\u00f3n a tu carrito o crear una cuenta.
El cuarto paso es recibir r\u00e1pidamente el programa por correo electr\u00f3nico. El \u00faltimo paso es descargar e instalar el software adquirido.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\u00bfA\u00fan tienes alguna pregunta?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Customer Help Our happiness team is always here to assist. Common purchase queries answered Product Questions What exactly are OEM products? OEM (original equipment manufacturer) products and software usually ship full version and cannot be upgraded. 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