{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2023-04-03T17:17:27","modified_gmt":"2023-04-03T17:17:27","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/www.keysdash.com\/fr\/customer-help\/","title":{"rendered":"Aide \u00e0 la client\u00e8le"},"content":{"rendered":"
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Aide \u00e0 la client\u00e8le<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Notre \u00e9quipe du bonheur est toujours l\u00e0 pour vous aider.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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R\u00e9ponses aux questions d'achat courantes<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Questions sur les produits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQue sont exactement les produits OEM ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Les produits et logiciels OEM (fabricant d'\u00e9quipement d'origine) sont g\u00e9n\u00e9ralement livr\u00e9s en version compl\u00e8te et ne peuvent pas \u00eatre mis \u00e0 niveau. Un produit OEM ne dispose jamais d'une licence transf\u00e9rable pour plusieurs ordinateurs, et le fabricant n'offre pas de support technique pour ce produit.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuels sont les produits de Retail Software ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Retail software is the same as what you\u2019ll find at your local computer store. They come in a retail box, with CDs, manual, paper license agreement and activation key; they are packaged for retail sale. A retail product is licensed for use on a single computer, such as OEM software.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQu'est-ce qu'un t\u00e9l\u00e9chargement num\u00e9rique ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Une version \u00e9lectronique de votre logiciel, appel\u00e9e t\u00e9l\u00e9chargement num\u00e9rique, vous permet d'acc\u00e9der aux mises \u00e0 jour, de les t\u00e9l\u00e9charger et de les utiliser imm\u00e9diatement. Cela signifie que votre achat n'est pas accompagn\u00e9 d'un CD ou d'un DVD physique. Vous t\u00e9l\u00e9chargez le programme d'installation du logiciel depuis un espace de stockage cloud.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tVotre programme est-il un v\u00e9ritable produit ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Tous nos logiciels sont authentiques et l\u00e9gaux. Notre organisation offre une garantie satisfait ou rembours\u00e9 sans souci pour tous nos produits.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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To ensure verification and tracking of their genuine software products, we strongly advise all of our customers to register their email address with their unique Microsoft Office product key through Microsoft\u2019s online activation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComment parvenez-vous \u00e0 proposer le programme \u00e0 un prix aussi bas ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Pour obtenir le meilleur prix, nous n\u00e9gocions directement avec notre fournisseur et achetons en gros. Nous souhaitons que nos clients r\u00e9alisent des \u00e9conomies gr\u00e2ce \u00e0 la r\u00e9duction des co\u00fbts.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPuis-je installer une seule copie sous licence du logiciel sur plusieurs ordinateurs\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Sauf indication contraire, les licences logicielles des produits OEM et de vente au d\u00e9tail sont destin\u00e9es \u00e0 \u00eatre install\u00e9es et activ\u00e9es sur une seule machine uniquement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPuis-je r\u00e9installer le logiciel sur un autre ordinateur si mon syst\u00e8me d\u2019exploitation tombe en panne ou si le mat\u00e9riel de mon ordinateur fonctionne mal ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Les licences logicielles pour les produits OEM et de vente au d\u00e9tail ne peuvent \u00eatre activ\u00e9es que sur un seul appareil.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPuis-je obtenir le programme que j'ai achet\u00e9 sur un DVD ou un CD papier ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Notre engagement envers un service de livraison num\u00e9rique rapide et efficace s'\u00e9tend jusqu'en magasin. Vous pouvez ainsi t\u00e9l\u00e9charger votre nouveau logiciel imm\u00e9diatement, sans attendre la livraison physique. Apr\u00e8s achat, vous avez la possibilit\u00e9 d'enregistrer votre programme sur le support de votre choix (cl\u00e9 USB, disque dur, disque dur externe, etc.).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tLes mises \u00e0 jour de Windows 7, 8 ou 10 fonctionnent-elles avec Windows Vista\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Undoubtedly, Windows Vista can be upgraded to a newer version of Microsoft Windows. But first you need to choose \u201cclean\u201d or \u201cparallel\u201d installation and then choose the custom installation process. For installation details, please refer to your system\u2019s hardware specifications.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPuis-je mettre \u00e0 niveau le programme que j'ai achet\u00e9 vers une \u00e9dition sup\u00e9rieure si je d\u00e9cide que je n'en veux plus ou que je n'en ai plus besoin (par exemple, de Home & Student \u00e0 Home & Business) ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To avoid invalidating your program\u2019s product key, we strictly adhere to our company\u2019s return policy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComment puis-je d\u00e9sinstaller mon t\u00e9l\u00e9chargement ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Mac: Step 1: Click on the Finder icon. Step 2: Click on the Application folder. Step 3: Drag the Microsoft Office folder to the Trash. Step 4: Delete the preference and license files and Office folder. Step 5: Empty the Trash. If the trash contains items that you want to keep, make a copy before continuing. Click Finder > Empty Trash. Windows: Step 1: Click the Start button to launch Programs and Features. Step 2: Select the Control Panel menu and then the Programs option. Step 3: Then select the Programs option. Step 4: Finally, select Programs and Features.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Si vous avez besoin d'\u00e9changer un article<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Commandes et retours\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuels modes de paiement acceptez-vous ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Vous pouvez acheter sur notre site Web en utilisant une carte de d\u00e9bit ou de cr\u00e9dit.<\/p>

Nous proposons \u00e9galement un support pour Paypal, pour les commandes importantes (plus de 300\u20ac), nous demanderons un virement bancaire.<\/p>

Vous pouvez choisir ces modes de paiement lors du paiement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDans quelle devise serai-je factur\u00e9 ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Actuellement, nous ne prenons en charge que les devises suivantes pour la facturation de nos clients dans leur devise locale\u00a0: USD, GBP et EUR. Vous pouvez modifier la devise de paiement en haut \u00e0 droite de la page.<\/p>

Si votre carte de cr\u00e9dit ou de d\u00e9bit utilise une autre devise, le paiement sera effectu\u00e9 en USD, GBP ou EUR, selon le site web consult\u00e9. Votre banque appliquera le taux de change correspondant \u00e0 la devise choisie.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPuis-je modifier ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Nous ne pouvons modifier que les commandes qui n'ont pas encore \u00e9t\u00e9 trait\u00e9es pour livraison.<\/p>

Once your order has the status \u201cconfirmed\u201d or \u201cdelivered\u201d, we cannot accept any changes to your order.<\/p>

Pour apporter des modifications \u00e0 votre commande, veuillez contacter le support via la page de contact.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComment puis-je b\u00e9n\u00e9ficier d'un support client ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Veuillez contacter le support via la page de contact.<\/p>

ou via le widget de chat pendant les heures de travail ou appelez-nous au num\u00e9ro de t\u00e9l\u00e9phone affich\u00e9 dans la page de contact.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuelle est votre politique de retour ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

30 jours apr\u00e8s r\u00e9ception de votre achat. Pour en savoir plus, consultez notre politique de retour.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCombien de temps faut-il pour traiter un retour ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Il nous faut 1 \u00e0 7 jours pour traiter la demande de retour.<\/p>

Une fois votre retour accept\u00e9, le remboursement, l'\u00e9change ou le cr\u00e9dit sera \u00e9mis dans les 3 jours suivant l'acceptation de votre retour par nos services.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tProposez-vous des logiciels en gros ou des commandes importantes ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Pour tout achat important, contactez-nous directement par t\u00e9l\u00e9phone, chat en direct, e-mail ou autre moyen. Nous vous enverrons un devis d\u00e9taill\u00e9 contenant des informations sur le produit de votre choix.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCombien de temps faut-il pour que les produits soient r\u00e9approvisionn\u00e9s lorsqu'ils sont en rupture de stock ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Nous faisons de notre mieux pour maintenir un niveau de stock ad\u00e9quat pour nos clients, mais dans le cas peu probable o\u00f9 nous serions en rupture de stock d'un certain article, nous ferons tout ce qui est en notre pouvoir pour informer imm\u00e9diatement les clients et reconstituer notre stock afin de r\u00e9pondre \u00e0 votre commande le plus rapidement possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComment puis-je faire en sorte que KeysDash s'aligne sur un prix ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

KeysDash price match requests are handled via chat or email upon purchase. If you want us to compare an already lower price, please email us the URL link. Next, KeysDash will review and confirm the legitimacy of the competitor\u2019s products and price match request.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPuis-je demander une correspondance de prix apr\u00e8s avoir effectu\u00e9 un achat chez KeysDash\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Apr\u00e8s avoir effectu\u00e9 un achat sur KeysDash, une demande d'alignement de prix ne sera pas honor\u00e9e.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQue dois-je fournir ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The URL of the competitor\u2019s offer you want us to beat must be provided. The competitor\u2019s selling price.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComment fonctionnent les t\u00e9l\u00e9chargements num\u00e9riques ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

La premi\u00e8re \u00e9tape consiste \u00e0 effectuer une recherche de produit.
La deuxi\u00e8me \u00e9tape consiste \u00e0 choisir le logiciel souhait\u00e9.
La troisi\u00e8me \u00e9tape consiste \u00e0 ajouter une mission \u00e0 votre panier ou \u00e0 cr\u00e9er un compte.
La quatri\u00e8me \u00e9tape consiste \u00e0 recevoir rapidement votre programme par courriel. La derni\u00e8re \u00e9tape consiste \u00e0 t\u00e9l\u00e9charger et installer le logiciel que vous avez achet\u00e9.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tVous avez encore une question ?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Customer Help Our happiness team is always here to assist. Common purchase queries answered Product Questions What exactly are OEM products? OEM (original equipment manufacturer) products and software usually ship full version and cannot be upgraded. 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